Frequently Asked Questions

Yes, we offer eGift cards that you can purchase online. They are available in £20, £50, £75, £100 or custom denominations.

Our eGift cards can be purchased by one individual, or by multiple contributors for one recipient.

Our eGift cards are provided by Square, they don't expire, and can even be reloaded via the Square app.

We don't offer gift wrapping as part of our regular services, however we can consider requests on a case-by-case basis, such as a customer wanting their purchase sent as a Christmas gift directly to a recipient overseas. Please message us to discuss.

We can also enclose a redacted shipping note to hide the cost if required.

Elizabeth Roy Charms is located in the south of England. As we are an online-only store, we are unable to receive in-person visits.

We can attach the charm if you message us to say whereabouts on the bracelet you want it positioned, but we cannot offer a soldering service at the present time. Your local jeweller should be able to carry out this service for you and we would always recommend having charms soldered to bracelets, for security.

We would also recommend having the jump ring soldered closed if you're going to wear the charm as a pendant.

We can certainly try, we’re always on the lookout for the rare & unusual and sometimes something wonderful comes along. Please do send us an email with what you’re looking for and we can add you to our customer list for early notice of new finds. We will contact you if we find what you’re looking for.

Unfortunately we cannot sell jewellery on behalf of customers, however we do occasionally purchase from private individuals in special cases. If you would like to send us an email with full description and some good clear photographs of your unwanted charm bracelet, (or even loose charms), we would be happy to take a look.

Or why not try wearing it again and see whether you can bring the magic and enjoyment back? We love a good traditional charm bracelet and it’s our mission to bring them back into fashion!

Yes, all of our stock will have been pre-owned, but in most cases the condition will still be very good. We don't sell excessively damaged or worn items. Some of our items are in such pristine condition that they may have been only lightly used, or indeed were never worn.

Please see our Authenticity FAQs for further information.

Our 'Gold Charm Selection' discount offers 5% off when you buy four or more gold charms, and our 'Charm Bracelet Starter Selection' offers 10% off the price of four or more gold charms when you buy any gold charm bracelet. These discounts are automatically applied in the shopping basket. (Terms and conditions apply).

We do periodically run sales, however the selection bundles above may not be used in addition to sale reductions.